PaperCut, the Market Leader for the Fourth Year in a Row
PaperCut has reaffirmed its position as the market leader in the IDC Device and Print Management Market Share Report 2023. For the fourth consecutive year, PaperCut tops the list with a 14.7% market share, up from last year’s 12.7%. What is even more impressive is the annual growth rate of 17.7%, which puts PaperCut ahead of all other vendors, despite a market size that grew by only 2.2%. These figures underscore not only PaperCut’s dominance in the market, but also the effectiveness of their strategy, which focuses on cloud solutions, enhanced security and sector-focused solutions for education and healthcare.
Milestones and innovations
PaperCut does not rest on its laurels and continues to innovate with regular updates and improvements. Here are some highlights:
- Extended Activation Period for PaperCut MF 24.0.2: PaperCut MF version 24 includes significant changes, including Internet connection and licensing requirements for all customers who upgrade. To give customers more flexibility, the activation period for version 24.0.2 has been extended from 30 to 120 days. This gives upgrading customers more time to meet the new Internet requirements without interruptions in their print management. For more information, see known issue PO-2223.
- System Maintenance and Transition to Google Identity Platform: To pave the way for Single Sign-On (SSO) and Multi-Factor Authentication, PaperCut Hive customers will transition from Auth0 to the Google Identity Platform. This transition, scheduled for August, will cause minimal disruptions. While there will be no print interruptions, some customers may experience changes to their login procedures or password resets. More details can be found in the knowledge base article linked to the system maintenance notification in the Admin UI.
- Improved Print Reliability with Autopilot: PaperCut introduces Autopilot, a new and smart routing algorithm that reduces dependency on a supernode. This will significantly improve print reliability by routing print jobs to the right end users (nodes) more efficiently. Autopilot enables PaperCut Hive to take on larger deals with organizations of more than 1,000 end users. This upgrade will be rolled out in late July and will improve organizations’ printing experience with no visible changes to the PaperCut Hive admin interface.
Updated Materials and Support
PaperCut has also updated several support materials and resources to better serve partners:
- Trailblazer Guide for PaperCut MF-S: This guide has been updated to clarify the benefits of continuous subscriptions. The fine print on the first page has been updated to indicate that customers who subscribe during the Trailblazer period only retain the specific Trailblazer benefits as long as their subscription remains continuous.
- New eBooks and Release Highlight Guides: Available in multiple languages (English, French, German and Spanish) on the Partner Portal. These materials help partners inform and support their customers with the latest features and updates.
New Support Page for Partners
The Partner Portal has been revamped with a dedicated PaperCut MF Support Page designed to provide partners and resellers with all the support they need and the latest updates. This page provides quick access to downloads of the latest PaperCut MF versions, important updates and helpful links to valuable resources. The new support page seamlessly joins the similar support for PaperCut Hive, allowing partners to find all the help they need in one place.
Benefits for Xerox Users
Integration with Xerox devices offers users a range of benefits that further improve efficiency and usability:
- Seamless Integration: PaperCut’s solutions are fully compatible with Xerox multifunction printers (MFPs). This means Xerox users can effortlessly access advanced print management features such as follow-me printing, providing increased security and flexibility.
- Enhanced Security: With the combination of Xerox’s security features and PaperCut’s authentication options, such as Single Sign-On (SSO) and Multi-Factor Authentication (MFA), users can rest assured that their documents and data are secure.
- Cost management: Xerox users benefit from PaperCut’s detailed reporting and cost management features. This helps organizations manage and reduce print costs by gaining insight into print usage and through quota and budget management.
- Ease of use: With the intuitive user interface of both Xerox devices and PaperCut’s software, users can easily manage print jobs, resolve errors and access support resources without complicated procedures.
With these continued innovations and expanded support capabilities, PaperCut remains a forerunner in the print management industry, dedicated to improving their products and supporting their partners worldwide. Working together as one team, PaperCut and its partners remain “Better Together” and ready to reach new heights. With integration with Xerox devices, users can count on increased efficiency, security and ease of use, helping them make their print management even more effective.
